Hotline:
0800 509 001

How to get humanitarian aid?

ADULT FOOD PACKAGES

1. Who can receive this aid?

Non-government-controlled areas*

Survival kits are issued only to the following categories of population

  • people with the 1st and the 2nd disability groups
  • single parents with children under 18 (including widows/widowers)
  • families with many children (3 or more children, all of them are under 18)
  • retired people older than 65, for Donetsk and Makiivka - older than 60
  • families raising disabled children
  • families with adopted children, orphans and children, whose parents have their rights annulled
  • disabled veterans of the Great Patriotic War (World War II); people, who obtained disability due to liquidation of accident consequences at Chernobyl nuclear power plant and those equated to disabled war veterans; disabled veterans of Afghanistan war
  • pregnant women of any gestational age that are registered according to the established procedure
  • orphaned children under 23 years old
  • babies from 0 to 35 months old (children survival kits)

* Due to numerous abusive practices and provision of false documents since October 2015, distribution of humanitarian aid to the category called "low-income individuals registered in district administrations for labour and social protection of the population" is terminated.

Government-controlled areas

Survival kits are issued only to IDPs registered according to the established procedure and belonging to the following categories:

  • people with the 1st and the 2nd disability groups
  • single parents with children under 18 (including widows/widowers)
  • families with many children (3 or more children, all of them are under 18)
  • retired people older than 65
  • families raising disabled children
  • families with adopted children, orphans and children, whose parents have their rights annulled
  • disabled veterans of the Great Patriotic War (World War II); people, who obtained disability due to liquidation of accident consequences at Chernobyl nuclear power plant and those equated to disabled war veterans; disabled veterans of Afghanistan war
  • people, who are registered in district administrations for labour and social protection of the population as low-income individuals
  • pregnant women of any gestational age that are registered according to the established procedure
  • orphaned children under 23 years old

Contact line

Packages are issued only to the following categories of local residents and IDPs, who are registered according to the established procedure:

  • people with the 1st and the 2nd disability groups
  • single parents with children under 18 (including widows/widowers)
  • families with many children (3 or more children, all of them are under 18)
  • retired people of 65 and older
  • families raising disabled children
  • families raising adopted children, orphans or children, whose parents have their rights annulled
  • disabled veterans of the Great Patriotic War (World War II); people, who obtained disability due to liquidation of accident consequences at Chernobyl nuclear power plant and those equated to disabled war veterans; disabled veterans of Afghanistan war
  • people, who are registered in district administrations for labour and social protection of the population as low-income individuals
  • pregnant women of any gestational age that are registered according to the established procedure
  • orphaned children under 23 years old
  • IDP families with one or two children under 18, if they have a status of family in difficult life circumstances (an exception make the settlements with no operating Social Security Administrations) 
  • babies from 0 to 35 months old (children survival kits)

The following settlements belong to the contact line area:

Donetsk region: Avdiivka, Artemivsk raion (Luhanske, Novoluhanske, Kodema, Komuna, Novohryhorivka), Telmanove raion, Marinka raion, Shyrokyne, Berdianske, Lebedynske, Svitlodarsk, Myronivsky, Novhorodske, Dzerzhynsk.

Luhansk region: Schastia, Stanytsia Luhanska, Zolote, Popasna, Hirske, Novotoshkivka.

2. Addresses and working hours of the issuing points

Non-government-controlled areas

DONETSK REGION

DONETSK

Budenovsky District

Address of the issuing point: 1, Minska str. (Palace of Culture of Mushketivska mine).

Working hours: 10:00 –15:00, work through lunch, Monday - Friday.

Voroshilovsky, Kalininsky and Kyivsky Districts (Donbas Arena)

Address of the issuing point: 189e, Cheliuskintsiv str.

Working hours: 10:00 –15:00, work through lunch, Monday - Friday.

Kirovsky district (Geely autocentre)

Address of the issuing point: 8, Zhyguliovska str. (near Kirovsky department store)

Working hours: 10:00 –15:00, work through lunch, Monday - Friday.

Kuibyshevsky District

Address of the issuing point: 86, Panfilova str. (Palace of Culture named after Kuibyshev)

Working hours: 10:00 –15:00, work through lunch, Monday - Friday.

Leninsky District

Address of the issuing point: 7a, Leninsky Avenue (Zasiadko supermarket)

Working hours: 10:00 –14:00, work through lunch, Monday - Friday.

Petrovsky District

Address of the issuing point: 2a, Arkhitektoriv str. (Palace of Culture named after G.I. Petrovsky

Working hours: 10:00 –15:00, work through lunch, Monday - Friday.

Proletarsky District

Address of the issuing point: 24, V. Mahistralna (FUIB building, opposite to executive committee)

Working hours: 10:00 –15:00, work through lunch, Monday - Friday.

MAKIIVKA

Chervonohvardiysky District

Address of the issuing point: 14, Chubaria str. (the store of Zasiadko mine)

Working hours: 09:00 –13:00, work through lunch, Monday - Friday.

Kirovsky District

Address of the issuing point: 33, Marunchenko Avenue (Former museum of MMZ)

Working hours: 09:00 –15:00, work through lunch, Monday - Friday.

Tsentralno-Miskyi District

Address of the issuing point: 52a, Montazhna str. (Palace of Culture named after V.M. Bazhanov

Working hours: 9:00 –13:00, work through lunch, Monday - Friday.

Hirnytsky District

Address of the issuing point: 15, Susanina str., Zelenyi micro-district (Palace of Culture named after V.G. Kirsanova)

Working hours: 9:00 –13:00, work through lunch, Monday - Friday.

Sovietsky District

Address of the issuing point: 5, Havrylova str., (Palace of Culture named after Vorovsky)

Working hours: 9:00 –13:00, work through lunch, Monday - Friday.

HORLIVKA

Tsentralno-Miskyi District

Address of the issuing point: 22, Lenina Avenue (Shakhtar Cinema Palace)

Working hours: 10:00 –14:00, work through lunch, Monday - Friday.

Kalininsky and Mykytivsky districts

Address of the issuing point: 24, Shvydkoho str. (Veteran Palace of Culture)

Working hours: 10:00 –14:00, work through lunch, Monday - Friday.

DOKUCHAIEVSK

Address of the issuing point: 26, Teatralna str. (building of former Cinema)

Working hours: 09:00 –14:00, work through lunch, Monday - Friday

YENAKIIEVE

Address of the issuing point: 123, Partyzanska str. (museum building of Yenakiieve Iron and Steel Works)

Working hours: 9:00 –15:00, work through lunch, Monday - Friday.

ZUHRES

Address of the issuing point: 38, 60 years of October (Luch Palace of Culture)

Working hours: 10:00 –14:00, work through lunch, Monday - Friday

ILOVAISK

Address of the issuing point: 78, Shevchenko str.

Working hours: 10:00 –14:00, work through lunch, Monday - Friday

KIROVSKE (including ZHDANIVKA residents)

Address of the issuing point: 10, Donetska str., Kirovske (building of the Central Post Office)

Working hours: 09:00 –14:00, work through lunch, Monday - Friday

KOMSOMOLSKE (including residents of STAROBESHEVE TOWN and RAION)

Address of the issuing point: 12, Lenina str. (Illicha Palace of Culture)

Working hours: 09:00 –14:00, work through lunch, Monday - Friday

MOSPYNE

Address of the issuing point: 24a, Novo-Mospyne str. (Yunost Palace of Culture)

Working hours: 09:00 –13:00, work through lunch, Monday - Friday

TOREZ

Address of the issuing point: 2a, Pionerska str.

Working hours: 10:00 –15:00, work through lunch, Monday - Friday.

SNIZHNE

Address of the issuing point: 1, Mendeleieva str. (old library)

Working hours: 10:00 –14:00, work through lunch, Monday - Friday.

KHARTSYZK

Address of the issuing point: 1, Chekalina str. (Palace of Culture of Khartsyzk Tube Works)

Working hours: 9:00 –15:00, work through lunch, Monday - Friday.

SHAKHTARSK

Address of the issuing point: 18, Krupskoy str. (the building of ATB supermarket)

Working hours: 9:00 –15:00, work through lunch, Monday - Friday.

YASYNUVATA

Address of the issuing point: 16, Nekrasova str. (the building of ProStor shop)

Working hours: 10:00 –14:00, work through lunch, Monday - Friday.

Government-controlled areas

DONETSK REGION

AVDIIVKA

Address of the issuing point: 10, Koroleva str.

Working hours: 9.00-17.00

KRASNOHORIVKA

Address of the issuing point: 8a, Akhtyrskoho str.

Working hours: MON-FRI 9.00-13.00; SAT 9.00-15.00

MARINKA

Address of the issuing point: 29, Voroshylova Avenue

Working hours: MON-FRI 8.00-17.00

MYRONIVSKY

Address of the issuing point: 18/1, Lenina str.

NOVHORODSKE

Address of the issuing point: 1, Zarichna str.

Working hours: MON-THU 8.00-15.00

SVITLODARSK

Address of the issuing point: 90, Enerhetykiv str.

Working hours: MON-FRI 8.00-16.00

LUHANSK REGION

NOVOAIDAR

Address of the issuing point: 31а, Bankivska str.

Working hours: MON-FRI 9.00-13.00

SHCHASTIA

Address of the issuing point: 10, Myru str.

Working hours: 9.00-11.00

POPASNA RAION

Addresses and working hours can be double-checked via the hotline: 0800 509 001

TREHIZBENKA

Address of the issuing point: 1, Tsentralna str.

Working hours: 9.30-15.00

STANYTSIA LUHANSKA

Address of the issuing point: 11, Tretia liniya str.

Working hours: 8.00-13.00

3. How to apply for humanitarian aid?

To register for survival kits receipt it is necessary to come to the issuing point, corresponding to the place of residence or stay (for IDPs) with the full package of documents (originals only, copies are not accepted).

4. What documents shall be provided?

HUMANITARIAN AID CAN BE RECEIVED ONLY UPON AVAILABILITY OF ALL ORIGINAL DOCUMENTS

Category of population

Documents proving the category

The 1st and the 2nd disability group

Passport.

ID for challenged persons.

Single mothers with children under 18 inclusive.

Single mothers:

Passport.

Birth certificate of a child with no information about the father (blank) or with a reference to Article 135 of the Family Code of Ukraine.

An alternative document is: "An extract from the State Civil Register of births according to the first part of Article 135 of the Family Code of Ukraine for aid designation".

Widows/widowers:

Passport.

Child's birth certificate.

Death certificate of one parent.

Multi-child families

(with 3 children, all of them are under 18)

Parents' passports.

Operating multi-child family certificate.

Birth certificates of all children.

Retired people of 65 and older

(Donetsk, Makiivka - 60 years and older).

Passport.

Pension ID.

Families with disabled children

Parents' passports.

Child's birth certificate.

ID for challenged child, issued by Department of Labour and Social Protection of the Population.

Families with adopted children, orphans and children, whose parents' rights are annulled

Parents' passports.

Decision on foster family creation/ Agreement with city council on establishment a family-type orphanage based on a foster family; or decision on custody establishment.

Disabled veterans of the Great Patriotic War; Persons who obtained disability during the liquidation of incident consequences at Chernobyl nuclear power plant and those considered equal to disabled war veterans; Disabled veterans of Afghanistan war

Passport.

ID for challenged persons.

People, who are registered in district administrations for labour and social protection of the population as low-income individuals

Passport.

Certificate of low-income individuals, issued by Department of Labour and Social Protection of the Population.

Pregnant women of any gestational age that are registered according to the established procedure.

Passport.

Prenatal record of pregnant woman or outpatient's card (with gestational age up to 30 weeks)

Orphans under 23 years old

Passport or birth certificate.

Copy of decision on orphan status establishment of an orphan or a child, whose parents' rights are annulled

Displaced families with 1 or 2 children under 18, who are in difficult life circumstances. For Ukrainian or front-line territories only.

Passport of one of the parents.

Birth certificate or certificate of discharge from maternity hospitals.

Registration certificate of internally displaced persons, who temporarily leave ATO area.

Report on social inspection of family housing conditions (it should be mentioned that the family is residing in difficult income and living conditions) - issued by social service of town or settlement or another operating authority.

As for the settlements located in non-government-controlled areas, survival kits are issued only upon availability of registration in the settlement, where the issuing point is located.

And in the settlements on government-controlled territory of Donbas survival kits are issued only upon availability of IDP certificate.

Humanitarian aid is issued to IDPs personally. Relatives, friends and acquaintances are not entitled to receive humanitarian aid for someone without additional document – power of attorney or relevant certificate from hospital about beneficiary's inability to receive humanitarian aid at the issuing points (certificate must be dated no earlier than a week before the date of survival kit receipt).

5. What is the content of survival kit?

Basic package's content:

Product name

Amount

Pate

2

Peas

1

Sunflower oil

1

Sugar

2

Flour

1

Millet

1

Pasta

2

Oatmeal flakes

1

Kit content depends on the supply of products and it can be modified within the variants listed in the table.

6. How often are the survival kits issued?

Food packages are issued every 42 days at the Humanitarian Center's fixed issuing points. In the villages and towns without fixed issuing points the packages are issued according to the schedule of mobile teams’ visits (see paragraph 8 of this section).

The frequency of issuance can be changed towards the prolongation of term between supplies depending on supply volumes to the town/settlement.

IMPORTANT! The Humanitarian Center issues food products that help people to survive. The aid is issued by categories, directly to beneficiaries or their representatives within the intervals established by the Humanitarian Center. If a beneficiary does not come to pick up humanitarian aid during the day announced by the Humanitarian Center, his/her package is not stored, it is issued to other people who need it. Humanitarian aid is not accumulated and the number of packages during the next aid receipt is not increasing depending on the number of missed aid receipt cycles.

7. How many packages are intended for me/our family?

Category of population

Issuing procedure of food packages

Disabled person of the 1st or the 2nd group

One package per person

Single parents, widows/widowers with children under 18 years old

One package per family member

Children from 0 to 35 months old receive children packages

Multi-child families

(with 3 children, all of them are under 18)

One package per mother and each child, provided that family has 3 children under 18

Children from 0 to 35 months old are provided with children packages

Retired people of 65 and older (60 and older for Donetsk and Makiivka)

One package per person

Families with disabled children

One package per mother and one package per child with disability

Children from 0 to 35 months old are provided with children packages

Families with adopted children, orphans and children, whose parents' rights are annulled

One package per family member

Children from 0 to 35 months old are provided with children packages

Dsabled veterans of the Great Patriotic War; Persons who obtained disability during the liquidation of incident consequences at Chernobyl nuclear power plant and those considered equal to disabled war veterans; Disabled veterans of Afghanistan war

One package per person

People, who are registered in district administrations for labour and social protection of the population as low-income individuals (income below the subsistence level)

One package per mother and each child, provided that family has 3 children under 18

Children from 0 to 35 months old are provided with children packages

Pregnant women of any gestational age that are registered according to the established procedure

One package per person

Orphans under 23 years old

One package per person

Displaced families with 1 or 2 children under 18, who are in difficult life circumstances. Only for Ukrainian and front-line territories.

1 package per family

The frequency of issuance can be changed towards the prolongation of term between supplies depending on supply volumes to the town/settlement.

8. The schedule of mobile volunteer trips for February

"Grey zone":

Date

Town, raion

Satellite town, village or settlement the humanitarian aid is issued for

Address of issuance

06.02.2017

Bakhmut raion

Berestove Yakovlivka Bilohorivka

Vesele Lypove

Vyimka

Hahorne

Spirne Novosilka Ivano-Dar'yinka Verkhniokamyanske

2, Tsentralna str., Berestove (village council building)


1, Zemlianova str. (village council building), Verkhniokamyanka 


3, Donetska str., Yakovlivka (village council building)

07.02.2017

Volnovakha raion

Novotroitske

Komsomolsky, culture centre, Novotroitske

09.02.2017

Volnovakha raion

Trudivske Novoapostolivka Prokhorivka Malohnativka Tarasivka

21, Tsentralna str., Trudivske

Hubenko str., Chycheryne

53, Tsentralna str., Prokhorivka

1, Stepna str., Malohnativka

10.02.2017

Novoazovsk raion

Berdianske

Sopyne

Lebedynske Pionerske Prymorske

11a, Morska str., Berdianske

4, Azovska str., Sopyne

24, Tsentralna str. (former Sovetska), Lebedynske

24 Naberezhna str., Pionerske

37a, Shkilna str., Prymorske

14.02.2017

Yasynuvata raion

Verkhniotoretske, Oleksandropil, Novobakhmutivka

2, Donetska str., Oleksandropil

2, Shkilna str., Novobakhmutivka  

4, Parkova str., Verkhniotoretske

16.02.2016

Bakhmut raion

Zaitseve-2 (Bakhmutka,

Pisky-2, Zhovanka, Mayorsk)

Kurdiumivka (Toretsk)

Tsentralna str. Bakhmutka

68, Manuilskoho str., Zhovanka

7/1, Koltsova str., Mayorsk

railway station, Kurdiumivka

17.02.2017

Marinka raion

Heorhiivka

Maksymilianivka

5, Tsentralna str., Heorhiivka

100, Tsentralna str., Maksymilianivka

20.02.2017

Marinka raion

Slavne

Berezove

Solodke

Vodiane

Stepne

Taramchuk

2, Traktova str., Slavne

1a, Naberezhna str., Berezove

Veteraniv str., Solodke

Proletarska str., Vodiane

2a, Enerhetykiv str., Stepne

1, Yabluchna str., Taramchuk

21.02.2107

Yasynuvata raion

Orlivka, Lastochkyne Umanske Tonenke Semenivka Berdychi Petrivske

37, Yelahina str., Orlivka

Soniashna (former Sverdlova), local store building, Lastochkyne

local store, Tonenke

50, Tsentralna str., Semenivka

30 Myru str., Berdychi

23.02.2017

Toretsk satellites

Shcherbynivka, Petrivske

33a, Vyshneva str., Shcherbynivka

24.02.2017

Toretsk satellites

Zalizne

Pivdenne

14, Pioneriv str., Zalizne

Chernyshevskoho str. (local store), Pivdenne

24.02.2107

Bakhmut raion

Otradivka

Kodema

Mykolaivka 1 and 2

Dacha (Kodema council)

Vershyna

Vesela Dolyna (Zaitseve council)

2, Zelena str., Otradivka (including Mykolaivka 1 and 2, Dacha)

69, Sovetska str., Kodema

Vershyna (one street near the residential building)

Vesela Dolyna (one street near the residential building)

27.02.2017

Volnovakha raion

Novotroitske

148, Poktovskoho str., Novotroitske

Towns with many IDPs:

Date

Town, raion

Satellite town, village or settlement the humanitarian aid is issued for

Address of issuance

02-03.02.2017

Mariupol

Mariupol

10a, Kuprina str., Mariupol

 Non-government-controlled areas of Donbas:

Date

Town, raion

Satellite town, village or settlement the humanitarian aid is issued for

Address of issuance

01.02.2017

Amvrosiivka raion

Zelenivska village administration (Zelene, Verbivka, Sadove, Fedorivka)

73, Lenina str., Zelene

02.02.2017

Amvrosiivka raion

Uspenska village administration (Uspenka, Kalynove, Manych, Vysilky, Katerynivka, Stepne)

71a, Oktiabrska str., Uspenka

03.02.2017 03.02.2017

Amvrosiivka raion

Uspenska village administration (Uspenka, Kalynove, Manych, Vysilky, Katerynivka, Stepne)

71a, Oktiabrska str., Uspenka

Oleksiivska village administration (Oleksiivske, Hryhorivka, Kamyshevakha, Novopetrivske, Novoukrainske, Semenivske)

12, Myru str., Oleksiivske

06.02.2017 06.02.2017

Amvrosiivka raion

Blahodatnivska village administration (Blahodatne)

24, Lenina str., Blahodatne

07.02.2017

Amvrosiivka raion

Blahodatnivska village administration (Blahodatne, Mala Shyshivka,
Novoklynivka, Novopetrivske, Svystuny, Siiatel)

24, Lenina str., Blahodatne

08.02.2017

Amvrosiivka raion

Blahodatnivska village administration (Velyke Mishkove)

Velyke Mishkove,
49, Myru str.

Blahodatnivska village administration (Rodnyky, Kotovskoho, Zhukova Balka)

27, Oktiabrska str., Rodnyky

09.02.2017

Amvrosiivka raion

Klenivska settlement administration (Klenivka, Dzerkalne, Merezhky, Petrenky, Pobieda, Svobodne)

8, Lenina str., Klenivka

13-16.02.2017

Тельмановский р-н

Первомайская с/а (с. Первомайское, с. Воля, с. Черевковское)
Староласпинская с/а (с. Старая Ласпа, с. Белокаменка,  с. Новая Ласпа)
Мичуринская с/а (с. Мичурино, с. Красный Октябрь, с. Первомайское, с. Новомарьевка)
Мичуринская с/а (с. Богдановка, с. Вершиновка, с. Розовка, с. Октябрьское)

Первомайское, Куйбышева 40
Старая Ласпа, Ленина 46
Мичурино, Шевченко 62
Мичурино, Шевченко 62

20-24.02.2017

27-28.02.2017

Amvrosiivka raion

Amvrosiivka

Amvrosiivka
"Viktoria" culture and leisure centre
Lenina square

CHILDREN FOOD PACKAGES

1. Who can receive this aid?

Non-government-controlled areas

All children from 0 to 35 months old.

Government-controlled areas and the contact line

Children of 0-35 months old from IDP families, who are registered according to established procedure and fall under the following benefit-entitled categories:

  • orphans and children deprived of parental care, residing in a family-type orphanage, with foster family, under custody; and abandoned children in hospitals
  • children, who are brought up by single mothers (including widows/widowers)
  • children from multi-child family (3 and more children, all of them are under 18)
  • children from low-income families, who are registered in district administrations for labour and social protection of the population
  • disabled children

The following settlements are referred to the contact line towns:

Donetsk region: Avdiivka, Artemivsk district (Luhanske, Novoluhanske, Kodemo, Kommuna, Novohryhorivka), Telmanovo district, Marinka district, Shyrokyne, Berdianske, Lebedynske, Svitlodarsk, Myronivsky, Novhorodske, Dzerzhynsk.

Luhansk region: Shchastya, Stanytsya Luhanska, Zolote, Popasna, Hirske, Novotoshkivka.

2. Where to get humanitarian assistance?

Non-government-controlled areas

DONETSK REGION

DONETSK

Budenovsky District

Address of the issuing point: 1, Minska str. (Palace of Culture of Mushketivska mine).

Working hours: 10:00 –15:00, work through lunch, Monday - Friday.

Voroshilovsky, Kalininsky and Kyivsky Districts (Donbas Arena)

Address of the issuing point: 189e, Cheliuskintsiv str.

Working hours: 10:00 –15:00, work through lunch, Monday - Friday.

Kirovsky district (Geely autocentre)

Address of the issuing point: 8, Zhyguliovska str. (near Kirovsky department store)

Working hours: 10:00 –15:00, work through lunch, Monday - Friday.

Kuibyshevsky District

Address of the issuing point: 86, Panfilova str. (Palace of Culture named after Kuibyshev)

Working hours: 10:00 –15:00, work through lunch, Monday - Friday.

Leninsky District

Address of the issuing point: 7a, Leninsky Avenue (Zasiadko supermarket)

Working hours: 10:00 –14:00, work through lunch, Monday - Friday.

Petrovsky District

Address of the issuing point: 2a, Arkhitektoriv str. (Palace of Culture named after G.I. Petrovsky

Working hours: 10:00 –15:00, work through lunch, Monday - Friday.

Proletarsky District

Address of the issuing point: 24, V. Mahistralna (FUIB building, opposite to executive committee)

Working hours: 10:00 –15:00, work through lunch, Monday - Friday.

MAKIIVKA

Chervonohvardiysky District

Address of the issuing point: 14, Chubaria str. (the store of Zasiadko mine)

Working hours: 09:00 –13:00, work through lunch, Monday - Friday.

Kirovsky District

Address of the issuing point: 33, Marunchenko Avenue (Former museum of MMZ)

Working hours: 09:00 –15:00, work through lunch, Monday - Friday.

Tsentralno-Miskyi District

Address of the issuing point: 52a, Montazhna str. (Palace of Culture named after V.M. Bazhanov

Working hours: 9:00 –13:00, work through lunch, Monday - Friday.

Hirnytsky District

Address of the issuing point: 15, Susanina str., Zelenyi micro-district (Palace of Culture named after V.G. Kirsanova)

Working hours: 9:00 –13:00, work through lunch, Monday - Friday.

Sovietsky District

Address of the issuing point: 5, Havrylova str., (Palace of Culture named after Vorovsky)

Working hours: 9:00 –13:00, work through lunch, Monday - Friday.

HORLIVKA

Tsentralno-Miskyi District

Address of the issuing point: 22, Lenina Avenue (Shakhtar Cinema Palace)

Working hours: 10:00 –14:00, work through lunch, Monday - Friday.

Kalininsky and Mykytivsky districts

Address of the issuing point: 24, Shvydkoho str. (Veteran Palace of Culture)

Working hours: 10:00 –14:00, work through lunch, Monday - Friday.

DOKUCHAIEVSK

Address of the issuing point: 26, Teatralna str. (building of former Cinema)

Working hours: 09:00 –14:00, work through lunch, Monday - Friday

YENAKIIEVE

Address of the issuing point: 123, Partyzanska str. (museum building of Yenakiieve Iron and Steel Works)

Working hours: 9:00 –15:00, work through lunch, Monday - Friday.

ZUHRES

Address of the issuing point: 38, 60 years of October (Luch Palace of Culture)

Working hours: 10:00 –14:00, work through lunch, Monday - Friday

ILOVAISK

Address of the issuing point: 78, Shevchenko str.

Working hours: 10:00 –14:00, work through lunch, Monday - Friday

KIROVSKE (including ZHDANIVKA residents)

Address of the issuing point: 10, Donetska str., Kirovske (building of the Central Post Office)

Working hours: 09:00 –14:00, work through lunch, Monday - Friday

KOMSOMOLSKE (including residents of STAROBESHEVE TOWN and RAION)

Address of the issuing point: 12, Lenina str. (Illicha Palace of Culture)

Working hours: 09:00 –14:00, work through lunch, Monday - Friday

MOSPYNE

Address of the issuing point: 24a, Novo-Mospyne str. (Yunost Palace of Culture)

Working hours: 09:00 –13:00, work through lunch, Monday - Friday

TOREZ

Address of the issuing point: 2a, Pionerska str.

Working hours: 10:00 –15:00, work through lunch, Monday - Friday.

SNIZHNE

Address of the issuing point: 1, Mendeleieva str. (old library)

Working hours: 10:00 –14:00, work through lunch, Monday - Friday.

KHARTSYZK

Address of the issuing point: 1, Chekalina str. (Palace of Culture of Khartsyzk Tube Works)

Working hours: 9:00 –15:00, work through lunch, Monday - Friday.

SHAKHTARSK

Address of the issuing point: 18, Krupskoy str. (the building of ATB supermarket)

Working hours: 9:00 –15:00, work through lunch, Monday - Friday.

YASYNUVATA

Address of the issuing point: 16, Nekrasova str. (the building of ProStor shop)

Working hours: 10:00 –14:00, work through lunch, Monday - Friday.

Government-controlled areas

DONETSK REGION

AVDIIVKA

Address of the issuing point: 10, Koroleva str.

Working hours: 9.00-17.00

KRASNOHORIVKA

Address of the issuing point: 8a, Akhtyrskoho str.

Working hours: MON-FRI 9.00-13.00; SAT 9.00-15.00

MARINKA

Address of the issuing point: 29, Voroshylova Avenue

Working hours: MON-FRI 8.00-17.00

MYRONIVSKY

Address of the issuing point: 18/1, Lenina str.

NOVHORODSKE

Address of the issuing point: 1, Zarichna str.

Working hours: MON-THU 8.00-15.00

SVITLODARSK

Address of the issuing point: 90, Enerhetykiv str.

Working hours: MON-FRI 8.00-16.00

LUHANSK REGION

NOVOAIDAR

Address of the issuing point: 31а, Bankivska str.

Working hours: MON-FRI 9.00-13.00

SHCHASTIA

Address of the issuing point: 10, Myru str.

Working hours: 9.00-11.00

POPASNA RAION

Addresses and working hours can be double-checked via the hotline: 0800 509 001

TREHIZBENKA

Address of the issuing point: 1, Tsentralna str.

Working hours: 9.30-15.00

STANYTSIA LUHANSKA

Address of the issuing point: 11, Tretia liniya str.

Working hours: 8.00-13.00

3. How to file an application for humanitarian aid?

To register for survival kits receipt it is necessary to come to the issuing point, corresponding to the place of residence or stay (for IDPs) with the full package of documents (originals only, copies are not accepted).

4. What documents shall be provided?

Non-government-controlled areas

Children, brought up in families that are not entitled to benefits:

  • mother's passport with registration in settlement, where the issuing point is located
  • child's birth certificate

Children, brought up in families, who have a status of vulnerable category of population:

  • mother's passport with registration in settlement, where the issuing point is located
  • child's birth certificate
  • document proving the benefit-entitled category

ГУМАНИТАРНУЮ ПОМОЩЬ МОЖНО ПОЛУЧИТЬ ТОЛЬКО ПРИ НАЛИЧИИ ОРИГИНАЛОВ ВСЕХ ДОКУМЕНТОВ

Категория населения

Документы, подтверждающие принадлежность к категории

Дети, которые воспитываются родителями-одиночками

Матери-одиночки:

Свидетельство о рождении ребенка, в котором отсутствует информация об отце (стоит прочерк), либо стоит ссылка на статью 135 Семейного Кодекса Украины.

Альтернативным документом является: «Извлечение из Государственного реестра актов гражданского состояния граждан о регистрации рождения согласно с частью первой статьи 135 Семейного Кодекса Украины для назначения помощи»

Вдовы/вдовцы:

Свидетельство о смерти одного из родителей

Дети из многодетной семьи (от 3 и более детей, возраст всех детей до 18 лет).

Действующее удостоверение многодетной семьи

Свидетельства о рождении всех детей

Семьи, которые воспитывают детей-инвалидов

Удостоверение ребенка-инвалида, которое выдает УТСЗН.

Семьи, которые воспитывают приемных-детей, детей сирот, детей, родители которых лишены родительских прав

Решение о создание приемной семьи

или

договор с городским советом о создании детского дома семейного типа на базе приемной семьи

или

решение об установлении опеки

Люди, стоящие на учете в районных управлениях труда и социальной защиты – малообеспеченные.

Справка из УТСЗН о получении пособия по малообеспеченности

Семьи переселенцев с 1 или 2 детьми до 18 лет, которые оказались в сложных жизненных обстоятельствах. Только для украинских и прифронтовых территорий.

Паспорт одного из родителей.

Свидетельство о рождении или выписка из роддома.

Справка переселенца.

Справка УТСЗН о получении пособия по малообеспеченности.

Government-controlled areas and contact line

Children brought up in IDP families who have a certain benefit-entitled category:

  • parents' passport
  • child's birth certificate
  • registration certificate of internally displaced persons, who left the temporarily occupied territory or ATO area
  • document proving the availability of benefit-entitled category (see above)

5. What is the content of survival kit?

Basic package's content:

From 0 to 11 months old

Product name

Amount

When breastfeeding (a set for nursing mother's support)

Flour

1

Millet

1

Vegetable oil

1

Oatmeal flakes

1

Sugar

1

Pate

1

When artificial feeding

Baby formula

5

From 12 to 35 months old

Transition to adult nutrition

Millet

1

Pasta

1

Semolina

1

Sugar

1

Gingerbread

2

Cornflakes

1

Oat flakes

2

6. How often are the survival kits issued?

Food packages are issued every 28 days at the Humanitarian Center's fixed issuing points. In the villages and towns without fixed issuing points the packages are issued according to the schedule of mobile teams’ visits (see paragraph 8 of this section).

The frequency of issuance can be changed towards the prolongation of term between supplies depending on supply volumes to the town/settlement.

IMPORTANT! The Humanitarian Center issues food products that help people to survive. The aid is issued by categories, directly to beneficiaries or their representatives within the intervals established by the Humanitarian Center. If a beneficiary does not come to pick up humanitarian aid during the day announced by the Humanitarian Center, his/her package is not stored, it is issued to other people who need it. Humanitarian aid is not accumulated and the number of packages during the next aid receipt is not increasing depending on the number of missed aid receipt cycles.

7. How many packages are intended for our family?

One package per one child from 0 to 35 months old

8. The schedule of mobile volunteer trips for February

"Grey zone":

Date

Town, raion

Satellite town, village or settlement the humanitarian aid is issued for

Address of issuance

06.02.2017

Bakhmut raion

Berestove Yakovlivka Bilohorivka

Vesele Lypove

Vyimka

Hahorne

Spirne Novosilka Ivano-Dar'yinka Verkhniokamyanske

2, Tsentralna str., Berestove (village council building)


1, Zemlianova str. (village council building), Verkhniokamyanka 


3, Donetska str., Yakovlivka (village council building)

07.02.2017

Volnovakha raion

Novotroitske

Komsomolsky, culture centre, Novotroitske

09.02.2017

Volnovakha raion

Trudivske Novoapostolivka Prokhorivka Malohnativka Tarasivka

21, Tsentralna str., Trudivske

Hubenko str., Chycheryne

53, Tsentralna str., Prokhorivka

1, Stepna str., Malohnativka

10.02.2017

Novoazovsk raion

Berdianske

Sopyne

Lebedynske Pionerske Prymorske

11a, Morska str., Berdianske

4, Azovska str., Sopyne

24, Tsentralna str. (former Sovetska), Lebedynske

24 Naberezhna str., Pionerske

37a, Shkilna str., Prymorske

14.02.2017

Yasynuvata raion

Verkhniotoretske, Oleksandropil, Novobakhmutivka

2, Donetska str., Oleksandropil

2, Shkilna str., Novobakhmutivka  

4, Parkova str., Verkhniotoretske

16.02.2016

Bakhmut raion

Zaitseve-2 (Bakhmutka,

Pisky-2, Zhovanka, Mayorsk)

Kurdiumivka (Toretsk)

Tsentralna str. Bakhmutka

68, Manuilskoho str., Zhovanka

7/1, Koltsova str., Mayorsk

railway station, Kurdiumivka

17.02.2017

Marinka raion

Heorhiivka

Maksymilianivka

5, Tsentralna str., Heorhiivka

100, Tsentralna str., Maksymilianivka

20.02.2017

Marinka raion

Slavne

Berezove

Solodke

Vodiane

Stepne

Taramchuk

2, Traktova str., Slavne

1a, Naberezhna str., Berezove

Veteraniv str., Solodke

Proletarska str., Vodiane

2a, Enerhetykiv str., Stepne

1, Yabluchna str., Taramchuk

21.02.2107

Yasynuvata raion

Orlivka, Lastochkyne Umanske Tonenke Semenivka Berdychi Petrivske

37, Yelahina str., Orlivka

Soniashna (former Sverdlova), local store building, Lastochkyne

local store, Tonenke

50, Tsentralna str., Semenivka

30 Myru str., Berdychi

23.02.2017

Toretsk satellites

Shcherbynivka, Petrivske

33a, Vyshneva str., Shcherbynivka

24.02.2017

Toretsk satellites

Zalizne

Pivdenne

14, Pioneriv str., Zalizne

Chernyshevskoho str. (local store), Pivdenne

24.02.2107

Bakhmut raion

Otradivka

Kodema

Mykolaivka 1 and 2

Dacha (Kodema council)

Vershyna

Vesela Dolyna (Zaitseve council)

2, Zelena str., Otradivka (including Mykolaivka 1 and 2, Dacha)

69, Sovetska str., Kodema

Vershyna (one street near the residential building)

Vesela Dolyna (one street near the residential building)

27.02.2017

Volnovakha raion

Novotroitske

148, Poktovskoho str., Novotroitske

Towns with many IDPs:

Date

Town, raion

Satellite town, village or settlement the humanitarian aid is issued for

Address of issuance

02-03.02.2017

Mariupol

Mariupol

10a, Kuprina str., Mariupol

 Non-government-controlled areas of Donbas:

Date

Town, raion

Satellite town, village or settlement the humanitarian aid is issued for

Address of issuance

01.02.2017

Amvrosiivka raion

Zelenivska village administration (Zelene, Verbivka, Sadove, Fedorivka)

73, Lenina str., Zelene

02.02.2017

Amvrosiivka raion

Uspenska village administration (Uspenka, Kalynove, Manych, Vysilky, Katerynivka, Stepne)

71a, Oktiabrska str., Uspenka

03.02.2017 03.02.2017

Amvrosiivka raion

Uspenska village administration (Uspenka, Kalynove, Manych, Vysilky, Katerynivka, Stepne)

71a, Oktiabrska str., Uspenka

Oleksiivska village administration (Oleksiivske, Hryhorivka, Kamyshevakha, Novopetrivske, Novoukrainske, Semenivske)

12, Myru str., Oleksiivske

06.02.2017 06.02.2017

Amvrosiivka raion

Blahodatnivska village administration (Blahodatne)

24, Lenina str., Blahodatne

07.02.2017

Amvrosiivka raion

Blahodatnivska village administration (Blahodatne, Mala Shyshivka,
Novoklynivka, Novopetrivske, Svystuny, Siiatel)

24, Lenina str., Blahodatne

08.02.2017

Amvrosiivka raion

Blahodatnivska village administration (Velyke Mishkove)

Velyke Mishkove,
49, Myru str.

Blahodatnivska village administration (Rodnyky, Kotovskoho, Zhukova Balka)

27, Oktiabrska str., Rodnyky

09.02.2017

Amvrosiivka raion

Klenivska settlement administration (Klenivka, Dzerkalne, Merezhky, Petrenky, Pobieda, Svobodne)

8, Lenina str., Klenivka

13-16.02.2017

Тельмановский р-н

Первомайская с/а (с. Первомайское, с. Воля, с. Черевковское)
Староласпинская с/а (с. Старая Ласпа, с. Белокаменка,  с. Новая Ласпа)
Мичуринская с/а (с. Мичурино, с. Красный Октябрь, с. Первомайское, с. Новомарьевка)
Мичуринская с/а (с. Богдановка, с. Вершиновка, с. Розовка, с. Октябрьское)

Первомайское, Куйбышева 40
Старая Ласпа, Ленина 46
Мичурино, Шевченко 62
Мичурино, Шевченко 62

20-24.02.2017

27-28.02.2017

Amvrosiivka raion

Amvrosiivka

Amvrosiivka
"Viktoria" culture and leisure centre
Lenina square

TARGETED FOOD PRODUCT DELIVERY

1. What towns is the targeted food delivery provided in?

At the moment this kind of assistance is available in Donetsk, Makiivka, Khanzhonkove, Khartsyzk, Yenakiieve, Snizhne, Shakhtarsk and Torez.

2. Who can be provided with targeted food delivery?

Food packages can be delivered to the homes of civilians that belong to the following benefit-entitled categories:

  • single disabled people of the 1st and the 2nd category, who cannot move on their own
  • single severely ill persons, people who had operative interventions or complex chronic diseases that can be proved be proved by documents
  • single retired people older than 60, who cannot move on their own

3. How to file an application for targeted food product delivery?

Leave an application via the hotline 0800 509 001.

Please, indicate the following data in your application: full name, date of birth, benefit-entitled category (confirmed by documents), home address, phone number to contact, passport series and number.

4. What documents shall be provided?

Food package for adults is given directly to the applicant upon availability of passport and original documents, proving the benefit-entitled category.

5. How often is targeted food delivery provided?

Once in 5-6 weeks

TARGETED MEDICAL ASSISTANCE

1. Who can receive this aid?

Targeted medical assistance can be provided to:

  • residents of non-government-controlled areas of Donetsk and Luhansk regions
  • internally displaced persons who have a corresponding certificate

Targeted medical assistance is provided to children and adult civilians, who belong to the following benefit-entitled categories:

  • families that bring up orphans and children under custody
  • multi-child families with 3 and more children under 18
  • single mothers or widows with children under 18 years old
  • families in difficult life circumstances (families, who have more than one severely ill family member, for example, mother with cancer and her child with ICP, or two disabled persons of the 1st group etc.)

2. What diseases does the Humanitarian Center help to treat?

Children

Urgent life-saving surgeries (only upon availability of medical appointment for the operation with the list of required medications in hard copy):

  • injuries due to ATO
  • urgent life-saving surgeries
  • prosthesis

Urgent life-saving treatment (only upon availability of medical appointment for the operation with the list of required medications in hard copy):

  • severely ill
  • peaceful residents, injured due to ATO
  • rehabilitation equipment for injuries due to ATO (crutches, walking frame, canes, etc.)

Adults

Urgent life-saving surgeries (only upon availability of medical appointment for the operation with the list of required medications in hard copy):

  • urgent life-saving surgeries
  • prosthesis

Urgent life-saving treatment (only upon availability of medical appointment for the operation with the list of required medications in hard copy):

  • severely ill
  • rehabilitation equipment for injuries due to ATO (crutches, walking frame, canes, etc.)

3. How to request the assistance?

The requests for targeted medical assistance can be left via the Humanitarian Center's hotline 0800 509 001 or send an email to helpdonbass@fdu.org.ua.

Please note: assistance is provided only upon availability of medical certificate.

4. What documents shall be provided?

To be provided with assistance it is necessary to provide:

  • medical direction for surgery with the list of medications
  • document proving the benefit-entitled category (for adult civilians)

MEDICATIONS FOR CHILDREN

1. Who can receive this aid?

All children from 0 to 18 years old living in non-government-controlled areas of Donbas and internally displaced children who left for the peaceful territories of Donbass.

2. What diseases are the medications provided for?

  • diabetes mellitus
  • bronchial asthma
  • convulsive disorder and epileptic syndrome with the following diagnoses:
    • epilepsy (of any form)
    • cerebral palsy
    • hydrocephalus
    • traumatic brain injuries and their consequences
    • central nervous system injuries
    • encephalitides and meningitides (and their forms)
    • infections (of any form)
    • brain tumors

3. How to receive the medications?

  1. call the Humanitarian Center's hotline (0800 509 001) and leave an application
  2. answer the call of the Humanitarian Center's employee and find out what documents should be submitted and what pharmacy can the medicine be received at
  3. get medications at the pharmacy by presenting the necessary package of documents

4. Where medicines are issued?

Medicines can be obtained in pharmacies of Artemovsk, Kramatorsk and Mariupol.

5. What amount of medications is provided to a child?

Each child is provided with pharmaceuticals for three months ahead.

HEALTHY HEART

1. What kind of assistance is provided?

Endovascular treatment of heart defects using occluder.

2. What diseases is the assistance provided for?

  • patent ductus arteriosus;
  • secondary atrial septal defect.

3. Who can get help?

Children from 0 to 18 years old living in non-government-controlled areas of Donbas and internally displaced children.

4. How to file an application?

The application can be left via the Humanitarian Center's hotline: 0800 509 001.

HEARING AID FOR CHILDREN

1. Who can be provided with it?

Families belonging to the following categories can request assistance:

  • Families with many children or one-parent families; family-type orphanages (FTO), orphans and children under custody; families raising more than one severely ill child; families with two or more disabled persons.
  • Children with newly diagnosed hearing loss. The age is up to five years old.
  • Internally displaced families or families living in non-government-controlled areas of Donbas.

2. How to file an application?

The application for a child's hearing aid can be left via the Humanitarian Center's hotline: 0800 509 001 or sent via email: helpdonbass@fdu.org.ua.

REHABILITATION OF INJURED CHILDREN

1. Who can be provided with this assistance?

Children under 18 from Donetsk and Luhansk regions.

2. What are the areas of assistance?

  • treatment of neurological diseases;
  • recovery of musculoskeletal system;
  • rehabilitative treatment of internal organs;
  • correction of state after operative long-term treatment;
  • arthroplasty;
  • limb and eye prostheses;
  • adaptive rehabilitation.

3. How long does the course last and where does it take place?

Rehabilitation course for a child lasts 21 days and takes place in one of rehabilitation centres of Zaporizhia, Berdiansk or Sloviansk.

4. How to file an application?

To sign up for a rehabilitation course it is necessary to make a call to the Humanitarian Center's hotline: 0800 509 001.

VOLUNTEERING

1. Where the help is needed?

Currently, volunteers are needed for work in the warehouse of Donbas Arena (Donetsk).

2. How to become our volunteer?

For any questions, please call: 095 295 02 22 or 063 908 02 22.

STATISTICS AS OF 23.02.2017
THE HUMANITARIAN CENTER IS OPERATING FOR
932 days 21 h 10 m 22 s
issued
11 600 674
food packages
where
10 749 466
are adult packages and
851 208
are packages for children
from 0 to 35 months old
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